Manners Matter: Phone etiquette for professionals

Daily Record/Sunday News file photo

Daily Record/Sunday News file photo

I remember when I purchased my first cellphone. Back then, the sole reason I invested in a mobile phone was in case of an emergency while driving.

Today, my phone is in constant use — checking emails, connecting to friends and family on Facebook, texting, tweeting and social networking.

With new technology, we must examine ways to still good integrate manners. This week, I will share some Smart tips for professionals on how to be a model of proper smart phone etiquette.

Smart tips for in a meeting

In a company meeting, you have a chance to stand out impress your superiors by turning off your phone.

  1. If you are expecting an important call that cannot wait, explain before the meeting starts that you might have to step out for a moment to take a call.
  2. Wait to text, check email, or scroll through your Facebook newsfeed until meeting has concluded and you are back in your own work space.
  3. If you forget to turn your ringer off and receive a call during a presentation, simply apologize and turn your phone off.
  4. Choose your ringtone carefully so you can maintain a professional image in case your phone rings during a meeting.

Smart tips for being courteous to co-workers

  1. When any co-worker, superior, or intern speak to you, make eye contact with them and ignore your phone completely.
  2. Keep private issues private. Do not speak on the phone about sensitive matters in public, at the office or in any shared space.
  3. Strive to be in the here and now! Try to only use your phone during work when work calls for it. Forego surfing the internet, updating Facebook or Instagram. Instead, invest in connecting with co-workers on a personal level.
  4. Keep volume down. If you are on a break and want to watch a video or play a game, use headphones or keep the volume very low so you do not disturb others on break or those working around you.
  5. Always remove your earbuds or headphones when someone is speaking to you.
  6. If you attend a business lunch with co-workers/clients, turn your phone off or discuss a mutual phone check time if the lunch meeting will last longer than an hour.

Heidi Thomas

Heidi Thomas is a certified etiquette trainer from Sparkle and Shine Modeling and Etiquette program at GYDance. For more information on Thomas and the program, visit Greater York Dance's website,

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